mratm888 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes the personal data processing practices of mratm888 ("mratm888", "we", "us", or "our") in connection with the operation of the mratm888 online casino, sportsbook, and related gaming services accessible at mratm888.co ("the Platform").

This Policy applies to all individuals who visit, register on, or otherwise interact with the mratm888 Platform, including registered account holders, prospective registrants, and visitors who have not created an account. By using the mratm888 Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read in conjunction with the mratm888 Terms & Conditions, which together govern the overall relationship between you and mratm888. Capitalised terms used but not defined herein have the meanings ascribed to them in the Terms & Conditions.

2. Data Controller Identity

For the purposes of applicable data protection legislation, mratm888 is the data controller in respect of personal data collected through the Platform. mratm888 operates the Platform under applicable international gaming authority regulations. Queries regarding data controller responsibilities may be directed to the mratm888 support team via the contact details set out at Section 14 of this Policy.

3. Personal Data We Collect

mratm888 collects the following categories of personal data from users of the Platform:

Identity Data: Full legal name, date of birth, nationality, and copies of government-issued identity documents submitted during KYC verification (e.g., Malaysian identity card, passport).

Contact Data: Email address, residential address, and — where voluntarily provided — telephone number.

Financial Data: Payment method details (masked card or eWallet identifiers), deposit and withdrawal history, transaction records, and — where required for KYC purposes — proof of payment method ownership.

Account Data: Username, password hash, account preferences, bonus history, gaming session records, and wagering history.

Technical Data: IP address, browser type and version, operating system, device identifiers, time zone, and referral URL.

Usage Data: Pages visited on the Platform, game titles accessed, session duration, click-stream data, and search queries within the Platform.

Communications Data: Records of live chat, email, and any other support correspondence between you and mratm888.

4. How We Collect Your Data

mratm888 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated technical collection: Data collected automatically via cookies, web beacons, server logs, and similar technologies when you access the Platform (see Section 9 — Cookies).
• Third-party sources: Identity verification data from KYC/AML service providers; fraud detection signals from payment processors; publicly available sanctions screening databases.

5. Purposes and Legal Bases for Processing

mratm888 processes your personal data for the following purposes, each supported by an identified legal basis:

• Account management and service delivery — to create and operate your mratm888 account, process deposits and withdrawals, and provide access to games and sportsbook. Legal basis: performance of contract.
• Identity verification and KYC/AML compliance — to verify your identity, age (21+), and source of funds in compliance with applicable gaming authority requirements. Legal basis: legal obligation.
• Fraud prevention and security — to detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities. Legal basis: legitimate interest / legal obligation.
• Customer support — to respond to support queries and resolve account issues. Legal basis: performance of contract.
• Responsible gaming — to monitor play patterns, identify potential problem gambling indicators, and administer self-exclusion or deposit limit requests. Legal basis: legal obligation / legitimate interest.
• Marketing communications — to send promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. Legal basis: consent. You may withdraw consent at any time via your account settings.
• Platform improvement — to analyse usage patterns and improve the mratm888 Platform, user experience, and game offering. Legal basis: legitimate interest.

6. Disclosure of Personal Data to Third Parties

mratm888 does not sell your personal data. We may share your personal data with third parties in the following limited circumstances:

• Gaming authority regulators: mratm888 is obligated to disclose player data to the relevant licensing authority upon lawful request, in accordance with our regulatory obligations.
• KYC and AML service providers: Third-party identity verification and anti-money laundering screening partners engaged by mratm888 to assist with regulatory compliance. These providers are contractually bound to process data only as instructed by mratm888.
• Payment processors: To facilitate deposits and withdrawals via Touch n Go eWallet, Boost, bank transfers, and other supported payment methods. Payment processors receive only the data necessary to process each transaction.
• IT and platform infrastructure providers: Cloud hosting, cybersecurity, and platform technology partners operating under data processing agreements with mratm888.
• Law enforcement and regulatory authorities: Where mratm888 is required by law, court order, or regulatory direction to disclose player data.

All third-party data processors engaged by mratm888 are subject to contractual data protection obligations consistent with applicable privacy law requirements.

7. International Data Transfers

mratm888 may transfer personal data to processors or servers located outside Malaysia in the course of operating the Platform. Where such transfers occur, mratm888 implements appropriate safeguards — including standard contractual clauses or equivalent mechanisms — to ensure that your personal data receives a level of protection consistent with applicable privacy requirements. By using the mratm888 Platform, you acknowledge that your data may be transferred to and processed in jurisdictions outside your country of residence.

8. Data Retention

mratm888 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Specifically:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping obligations.
• KYC documents are retained for the period required by the applicable gaming authority regulations.
• Technical and usage data is typically retained for twelve (12) months, after which it is anonymised or deleted.
• Support communications are retained for a minimum of two (2) years.

Following the expiry of the applicable retention period, mratm888 will securely delete or anonymise your personal data.

9. Cookies and Tracking Technologies

mratm888 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. mratm888 uses the following categories of cookies:

• Strictly necessary cookies: Essential for Platform operation — session management, login authentication, and security functions. These cannot be disabled.
• Performance cookies: Collect anonymised data on how visitors interact with the Platform — pages visited, session duration, error events — used to improve Platform performance.
• Functionality cookies: Remember your preferences, such as language and display settings, to personalise your mratm888 experience.
• Analytics cookies: Allow mratm888 to analyse aggregate Platform usage data. Analytics data is not linked to individual identifiable users.

10. Security of Your Personal Data

mratm888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your browser and the mratm888 Platform, AES-256 encryption for data stored at rest, access controls limiting internal staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and incident response procedures for data breach management.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. mratm888 cannot guarantee absolute security of your personal data. You are responsible for maintaining the confidentiality of your mratm888 account credentials.

11. Your Data Subject Rights

Subject to applicable law, you have the following rights in respect of your personal data held by mratm888:

• Right of access: You may request a copy of the personal data mratm888 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to mratm888's legal retention obligations.
• Right to restriction: You may request that mratm888 restrict the processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request that mratm888 provide your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interest, including profiling for direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact mratm888 via live chat or by email using the contact details in Section 14. mratm888 will respond to all valid data subject requests within thirty (30) days of receipt.

12. Children and Underage Users

The mratm888 Platform is strictly for adults aged 21 years and above. mratm888 does not knowingly collect personal data from individuals under the age of 21. If mratm888 becomes aware that personal data has been collected from an underage individual, that data will be deleted and the account will be closed immediately. Parents or guardians who believe a minor has created a mratm888 account should contact support immediately.

13. Changes to This Privacy Policy

mratm888 reserves the right to update this Privacy Policy at any time to reflect changes in legal requirements, regulatory obligations, or Platform operations. When material changes are made, mratm888 will post the revised Policy on this page with an updated "Last Updated" date and, where appropriate, notify registered account holders by email. Your continued use of the mratm888 Platform following the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact and Complaints

For questions, data subject requests, or concerns about this Privacy Policy or mratm888's data processing practices, please contact the mratm888 Data Protection team via the live chat function on the Platform or by email to the address displayed in the footer of every mratm888 page.

If you are not satisfied with mratm888's response to a privacy complaint, you may escalate your complaint to the relevant data protection supervisory authority or gaming regulatory body applicable in your jurisdiction.

This document constitutes the full Privacy Policy of the mratm888 Platform as at the Last Updated date shown above. mratm888 — mratm888.co. © 2026 All Rights Reserved.